Q1: Are your parts genuine or compatible?
A: We supply high-quality OEM-compatible replacement parts. This means they are manufactured to meet or exceed the original equipment specifications, ensuring perfect fit and performance, but at a more competitive price. The OEM number is always clearly stated for your reference.
Q2: What is your quality control process?
A: Quality is our priority. All our parts undergo a strict quality inspection process, including dimensional checks, material analysis, and performance testing. We ensure every part leaving our factory is reliable and built to last, providing you with the same performance you expect from the original.
Q3: What is the Minimum Order Quantity (MOQ)?
A: We offer flexible order quantities to meet different customer needs. While we have a low MOQ for most items, we provide significant discounts for larger volume orders and wholesale inquiries. Please contact us for a specific quote based on your requirements.
Q4: How do you handle shipping and delivery?
A: We have extensive experience in shipping worldwide. We work with reliable international freight forwarders (like DHL, FedEx, UPS for samples, and by sea for large orders) to ensure your goods arrive safely and efficiently. The shipping cost and time will be confirmed based on your location and order details before you pay.
Q5: What payment methods do you accept?
A: We accept secure and convenient payment methods, including T/T (Bank Transfer), PayPal, and MIC Trade Assurance. Trade Assurance protects your order from payment to delivery, giving you peace of mind when working with us.
Q6: How is the product packaged for export?
A: All parts are professionally packaged for international shipping. We use anti-rust oil, vacuum sealing for sensitive components, bubble wrap, and sturdy export-grade cartons to prevent any damage during transit. We can also mark packages with custom labels upon request.